:root{
    --navy:#0B2545; --teal:#0FA3A3; --mid:#1E6A8A; --mist:#E6EBEF;
    --ink:#1a2b40; --paper:#fbfcfd;
    --display:'Archivo',sans-serif; --body:'Source Sans 3',sans-serif;
  }
  *{margin:0;padding:0;box-sizing:border-box}
  html{scroll-behavior:smooth}
  body{font-family:var(--body);color:var(--ink);background:var(--paper);line-height:1.6;-webkit-font-smoothing:antialiased}
  .wrap{max-width:1180px;margin:0 auto;padding:0 28px}
  h1,h2,h3{font-family:var(--display);line-height:1.08;letter-spacing:-.01em}
  a{color:inherit;text-decoration:none}
  .eyebrow{font-family:var(--display);font-weight:700;font-size:.72rem;letter-spacing:.22em;text-transform:uppercase;color:var(--teal)}

  /* NAV */
  header.nav{position:sticky;top:0;z-index:60;background:rgba(11,37,69,.92);backdrop-filter:blur(10px);border-bottom:1px solid rgba(255,255,255,.08)}
  .nav .wrap{display:flex;align-items:center;justify-content:space-between;height:68px}
  /* Logo como <img> separado: para pasar a SVG, reemplazar el archivo assets/logo.svg y el src */
  .nav img{height:46px;display:block}
  .nav nav{display:flex;gap:30px;align-items:center}
  .nav nav a{color:#cfd9e6;font-weight:500;font-size:.95rem;transition:color .2s}
  .nav nav a:hover{color:#fff}
  .btn{font-family:var(--display);font-weight:700;font-size:.9rem;letter-spacing:.02em;padding:11px 22px;border-radius:2px;background:var(--teal);color:#04211f;display:inline-block;transition:transform .15s,box-shadow .2s;cursor:pointer;border:none}
  .btn:hover{transform:translateY(-1px);box-shadow:0 8px 24px rgba(15,163,163,.35)}
  .btn.ghost{background:transparent;color:#fff;border:1px solid rgba(255,255,255,.35)}
  .btn.ghost:hover{border-color:var(--teal);box-shadow:none}
  .hamb{display:none;background:none;border:0;cursor:pointer;padding:8px}
  .hamb span{display:block;width:24px;height:2px;background:#fff;margin:5px 0;transition:.3s}

  /* HERO */
  .hero{position:relative;background:linear-gradient(rgba(11,37,69,.75) 0%,rgba(11,37,69,.85) 100%),url('/assets/hero-amazon.jpg') center top/cover no-repeat;color:#fff;overflow:hidden}
  .hero .contour{position:absolute;inset:0;opacity:.10;pointer-events:none}
  .hero .wrap{position:relative;padding:104px 28px 128px;max-width:980px}
  .hero h1{font-weight:900;font-size:clamp(2.4rem,5.6vw,4.4rem);max-width:15ch}
  .hero h1 .a{color:var(--teal)}
  .hero p.lead{margin-top:24px;font-size:clamp(1.05rem,1.6vw,1.28rem);max-width:56ch;color:#cdd8e6}
  .hero .cta-row{margin-top:36px;display:flex;gap:16px;flex-wrap:wrap;align-items:center}
  .hero .stamp{margin-top:30px;font-family:var(--display);font-weight:600;font-size:.8rem;letter-spacing:.13em;text-transform:uppercase;color:#7d93ad}
  .wave{display:block;width:100%;height:auto;margin-top:-2px}

  section{padding:90px 0}
  .sec-head{max-width:64ch;margin-bottom:50px}
  .sec-head h2{font-weight:800;font-size:clamp(1.9rem,3.4vw,2.7rem);margin-top:14px;color:var(--navy)}
  .sec-head p{margin-top:16px;color:#516379;font-size:1.08rem}

  /* SERVICIOS - 6 bloques, grilla balanceada */
  .services{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--mist);border:1px solid var(--mist)}
  .svc{background:#fff;padding:36px 30px;transition:background .25s}
  .svc:hover{background:#f4f8fa}
  .svc .ico{width:42px;height:42px;margin-bottom:18px}
  .svc .ico svg{width:42px;height:42px;stroke:var(--navy);fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
  .svc .num{font-family:var(--display);font-weight:800;font-size:.8rem;color:var(--teal);letter-spacing:.1em}
  .svc h3{font-weight:700;font-size:1.2rem;color:var(--navy);margin:6px 0 12px}
  .svc p{color:#52647a;font-size:.99rem}

  /* PILARES / VALORES */
  .pillars{background:var(--navy);color:#fff}
  .pillars .sec-head h2{color:#fff}
  .pillars .sec-head p{color:#aebccd}
  .pgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:28px}
  .pill{padding:26px 24px;border-left:2px solid var(--teal);background:rgba(255,255,255,.03)}
  .pill svg{width:28px;height:28px;stroke:var(--teal);fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
  .pill h3{font-weight:700;font-size:1.14rem;margin:14px 0 8px}
  .pill p{color:#b6c4d4;font-size:.96rem}
  .reg-note{margin-top:42px;padding-top:26px;border-top:1px solid rgba(255,255,255,.1);color:#9fb0c4;font-size:1rem;max-width:70ch}

  /* COBERTURA */
  .cov{background:var(--mist)}
  .cov-grid{display:grid;grid-template-columns:1fr 1fr;gap:56px;align-items:center}
  .cov-map{width:100%;height:auto;max-height:560px;object-fit:cover;border-radius:4px;border:1px solid #c2d0db;display:block}
  .cov h2{font-weight:800;font-size:clamp(1.8rem,3.2vw,2.5rem);color:var(--navy)}
  .cov p{margin-top:18px;color:#475a70;font-size:1.06rem}
  .cov .tags{margin-top:22px;display:flex;flex-wrap:wrap;gap:10px}
  .cov .tags span{font-family:var(--display);font-weight:600;font-size:.82rem;letter-spacing:.04em;background:#fff;border:1px solid #cdd8e2;color:var(--mid);padding:7px 14px;border-radius:2px}

  /* NOSOTROS */
  .about{display:grid;grid-template-columns:1.1fr 1fr;gap:60px;align-items:center}
  .about img{width:100%;max-width:430px;background:#fff;border:1px solid var(--mist);padding:34px;border-radius:4px}
  .about h2{font-weight:800;font-size:clamp(1.8rem,3.3vw,2.5rem);color:var(--navy)}
  .about p{margin-top:18px;color:#475a70;font-size:1.06rem}

  /* CONTACTO */
  .contact{background:var(--navy);color:#fff;text-align:center}
  .contact h2{font-weight:900;font-size:clamp(2rem,4vw,3rem)}
  .contact p{margin-top:18px;color:#bccadb;font-size:1.1rem}
  .contact .cta-row{margin-top:32px;display:flex;gap:16px;justify-content:center;flex-wrap:wrap}
  .btn.wa{background:#25D366;color:#053820}.btn.wa:hover{box-shadow:0 8px 24px rgba(37,211,102,.35)}
  .contact .loc{margin-top:26px;font-size:.95rem;color:#8ea1b8}

  /* FOOTER */
  footer{background:#081b34;color:#8ea1b8;padding:46px 0}
  footer .wrap{display:flex;justify-content:space-between;align-items:center;gap:24px;flex-wrap:wrap}
  footer img{height:44px}
  footer .meta{font-size:.9rem;text-align:right}
  footer .meta span{display:block}

  @media(max-width:860px){
    .services{grid-template-columns:repeat(2,1fr)}
    .cov-grid,.about{grid-template-columns:1fr;gap:34px}
  }
  @media(max-width:680px){
    .nav nav{position:fixed;top:68px;left:0;right:0;background:var(--navy);flex-direction:column;gap:0;padding:8px 0;transform:translateY(-130%);transition:transform .32s ease;border-bottom:1px solid rgba(255,255,255,.1)}
    .nav nav.open{transform:translateY(0)}
    .nav nav a{padding:14px 28px;width:100%;border-top:1px solid rgba(255,255,255,.06)}
    .nav nav a.btn{margin:12px 28px;width:auto;text-align:center}
    .hamb{display:block}
    .services{grid-template-columns:1fr}
    section{padding:64px 0}
    footer .wrap{flex-direction:column;align-items:flex-start}
    footer .meta{text-align:left}
  }

  /* ============================================================
     BLOQUE OCE — páginas internas: portal del cliente, canal de
     atención, libro de reclamaciones y privacidad.
     ============================================================ */

  /* CABECERA DE PÁGINA INTERNA */
  .phead{background:var(--navy);color:#fff;position:relative;overflow:hidden}
  .phead .contour{position:absolute;inset:0;opacity:.10;pointer-events:none}
  .phead .wrap{position:relative;padding:64px 28px 72px;max-width:900px;margin:0 auto}
  .phead h1{font-weight:900;font-size:clamp(1.9rem,4vw,3rem);margin-top:14px}
  .phead p.lead{margin-top:20px;color:#cdd8e6;font-size:clamp(1rem,1.4vw,1.15rem);max-width:60ch}
  .crumb{font-size:.86rem;color:#7d93ad;margin-bottom:18px}
  .crumb a{color:#9fb0c4}
  .crumb a:hover{color:var(--teal)}

  /* CUERPO DE PÁGINA INTERNA */
  .page{padding:74px 0}
  .page .wrap{max-width:900px}
  .page h2{font-weight:800;font-size:clamp(1.45rem,2.6vw,2rem);color:var(--navy);margin-bottom:16px}
  .page h3{font-weight:700;font-size:1.12rem;color:var(--navy);margin:26px 0 8px}
  .page p{color:#475a70;font-size:1.04rem}
  .page p + p{margin-top:14px}
  .page ul,.page ol{margin:14px 0 0 20px;color:#475a70;font-size:1.04rem}
  .page li{margin-bottom:8px}
  .page a.link{color:var(--mid);text-decoration:underline;text-underline-offset:3px}
  .page a.link:hover{color:var(--teal)}
  .block + .block{margin-top:52px;padding-top:44px;border-top:1px solid var(--mist)}

  /* TARJETAS DE CANAL / PASOS */
  .cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1px;background:var(--mist);border:1px solid var(--mist);margin-top:26px}
  .card{background:#fff;padding:28px 24px}
  .card svg{width:30px;height:30px;stroke:var(--navy);fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;margin-bottom:14px}
  .card h3{margin:0 0 8px;font-family:var(--display);font-weight:700;font-size:1.08rem;color:var(--navy)}
  .card p{color:#52647a;font-size:.97rem}
  .card .val{display:block;margin-top:10px;font-family:var(--display);font-weight:700;font-size:1rem;color:var(--mid);word-break:break-word}
  .card .val a:hover{color:var(--teal)}

  .steps{counter-reset:st;margin-top:26px}
  .step{position:relative;padding:0 0 22px 52px;border-left:1px solid var(--mist);margin-left:14px}
  .step:last-child{border-left-color:transparent;padding-bottom:0}
  .step::before{counter-increment:st;content:counter(st);position:absolute;left:-15px;top:-2px;width:30px;height:30px;border-radius:50%;background:var(--navy);color:#fff;font-family:var(--display);font-weight:800;font-size:.85rem;display:flex;align-items:center;justify-content:center}
  .step h3{margin:2px 0 6px}

  /* TABLA DE PLAZOS */
  .tbl{width:100%;border-collapse:collapse;margin-top:20px;font-size:.98rem}
  .tbl th,.tbl td{text-align:left;padding:13px 16px;border:1px solid var(--mist);vertical-align:top}
  .tbl th{background:var(--navy);color:#fff;font-family:var(--display);font-weight:700;font-size:.9rem;letter-spacing:.02em}
  .tbl td{color:#475a70;background:#fff}
  .tbl tr:nth-child(even) td{background:#f7fafb}
  .tbl-wrap{overflow-x:auto}

  /* AVISOS */
  .note{margin-top:26px;padding:20px 24px;background:#f2f7f9;border-left:3px solid var(--teal);color:#3d5064;font-size:.98rem}
  .note strong{color:var(--navy)}
  .note.legal{background:var(--mist);border-left-color:var(--mid)}

  /* FORMULARIOS */
  .form{margin-top:28px}
  .fset{border:1px solid var(--mist);padding:26px 24px;margin-bottom:22px;background:#fff}
  .fset legend{font-family:var(--display);font-weight:800;font-size:.78rem;letter-spacing:.18em;text-transform:uppercase;color:var(--teal);padding:0 10px;margin-left:-10px}
  .grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}
  .grid3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:18px}
  .fld{display:flex;flex-direction:column;margin-top:16px}
  .fld:first-child{margin-top:0}
  .grid2 .fld,.grid3 .fld{margin-top:0}
  .fld label{font-family:var(--display);font-weight:600;font-size:.85rem;color:var(--navy);margin-bottom:6px}
  .fld .req{color:#b3261e}
  .fld .hint{font-size:.83rem;color:#7a8b9d;margin-top:5px}
  .fld input,.fld select,.fld textarea{font-family:var(--body);font-size:1rem;color:var(--ink);background:#fff;border:1px solid #c8d3dd;border-radius:2px;padding:11px 13px;width:100%;transition:border-color .18s,box-shadow .18s}
  .fld input:focus,.fld select:focus,.fld textarea:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px rgba(15,163,163,.16)}
  .fld textarea{min-height:120px;resize:vertical}
  .radios{display:flex;gap:14px;flex-wrap:wrap;margin-top:6px}
  .radios label{display:flex;align-items:flex-start;gap:9px;flex:1 1 240px;border:1px solid #c8d3dd;padding:13px 15px;cursor:pointer;font-family:var(--body);font-weight:400;font-size:.97rem;color:#475a70;margin:0;transition:border-color .18s,background .18s}
  .radios label:hover{border-color:var(--mid)}
  .radios input{width:auto;margin-top:3px;accent-color:var(--teal)}
  .radios label b{font-family:var(--display);color:var(--navy);display:block;font-size:.95rem}
  .check{display:flex;align-items:flex-start;gap:10px;margin-top:18px;font-size:.94rem;color:#475a70}
  .check input{width:auto;margin-top:4px;accent-color:var(--teal)}
  .form .btn{border:none;font-size:.95rem;padding:14px 30px}
  .form .btn[disabled]{opacity:.55;cursor:not-allowed;transform:none;box-shadow:none}
  .fnote{margin-top:14px;font-size:.88rem;color:#7a8b9d}
  .fmsg{margin-top:22px;padding:20px 24px;font-size:.99rem;display:none}
  .fmsg.ok{display:block;background:#eaf6f4;border-left:3px solid var(--teal);color:#28414f}
  .fmsg.err{display:block;background:#fdf1ef;border-left:3px solid #b3261e;color:#6d2b25}
  .fmsg .code{display:block;margin-top:10px;font-family:var(--display);font-weight:800;font-size:1.15rem;color:var(--navy);letter-spacing:.04em}

  /* BLOQUE PORTAL EN LA HOME */
  .portal{background:var(--mist)}
  .portal-grid{display:grid;grid-template-columns:1.05fr 1fr;gap:56px;align-items:start}
  .portal h2{font-weight:800;font-size:clamp(1.8rem,3.2vw,2.5rem);color:var(--navy);margin-top:14px}
  .portal p{margin-top:18px;color:#475a70;font-size:1.06rem}
  .portal .cta-row{margin-top:28px;display:flex;gap:14px;flex-wrap:wrap}
  .portal .btn.dark{background:var(--navy);color:#fff}
  .portal .btn.dark:hover{box-shadow:0 8px 24px rgba(11,37,69,.28)}
  .portal .btn.outline{background:transparent;color:var(--navy);border:1px solid #b3c2ce}
  .portal .btn.outline:hover{border-color:var(--teal);box-shadow:none}
  .plist{background:#fff;border:1px solid #cdd8e2;border-radius:4px;padding:30px 28px}
  .plist h3{font-family:var(--display);font-weight:700;font-size:1.05rem;color:var(--navy);margin-bottom:14px}
  .plist ul{list-style:none;margin:0}
  .plist li{position:relative;padding-left:26px;margin-bottom:11px;color:#52647a;font-size:.98rem}
  .plist li::before{content:"";position:absolute;left:2px;top:9px;width:9px;height:9px;border:1.8px solid var(--teal);border-top:0;border-right:0;transform:rotate(-45deg)}

  /* BOTÓN LIBRO DE RECLAMACIONES */
  .lr-badge{display:inline-flex;align-items:center;gap:11px;border:1px solid #b3c2ce;background:#fff;border-radius:3px;padding:11px 17px;transition:border-color .2s,box-shadow .2s}
  .lr-badge:hover{border-color:var(--teal);box-shadow:0 6px 18px rgba(11,37,69,.10)}
  .lr-badge svg{width:26px;height:26px;stroke:var(--navy);fill:none;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round;flex:none}
  .lr-badge span{font-family:var(--display);font-weight:700;font-size:.8rem;line-height:1.25;color:var(--navy);letter-spacing:.02em}
  .lr-badge span small{display:block;font-weight:600;font-size:.7rem;letter-spacing:.1em;text-transform:uppercase;color:var(--mid)}
  footer .lr-badge{background:transparent;border-color:rgba(255,255,255,.22)}
  footer .lr-badge:hover{border-color:var(--teal);box-shadow:none}
  footer .lr-badge svg{stroke:#cfd9e6}
  footer .lr-badge span{color:#e3eaf2}
  footer .lr-badge span small{color:#8ea1b8}

  /* FOOTER AMPLIADO */
  footer .fcols{display:flex;justify-content:space-between;align-items:flex-start;gap:34px;flex-wrap:wrap;width:100%}
  footer .flinks{display:flex;flex-direction:column;gap:9px;font-size:.9rem}
  footer .flinks a{color:#cfd9e6}
  footer .flinks a:hover{color:var(--teal)}
  footer .flinks .ttl{font-family:var(--display);font-weight:700;font-size:.72rem;letter-spacing:.18em;text-transform:uppercase;color:#6f849c;margin-bottom:3px}
  footer .fbottom{width:100%;margin-top:34px;padding-top:22px;border-top:1px solid rgba(255,255,255,.1);display:flex;justify-content:space-between;align-items:center;gap:20px;flex-wrap:wrap;font-size:.86rem}

  @media(max-width:860px){
    .portal-grid{grid-template-columns:1fr;gap:34px}
    .grid3{grid-template-columns:1fr 1fr}
  }
  @media(max-width:680px){
    .grid2,.grid3{grid-template-columns:1fr;gap:16px}
    .grid2 .fld,.grid3 .fld{margin-top:0}
    .page{padding:56px 0}
    .phead .wrap{padding:48px 28px 54px}
    .fset{padding:22px 18px}
    footer .fcols{flex-direction:column;gap:26px}
    footer .fbottom{flex-direction:column;align-items:flex-start}
  }

  /* NAV — ajuste por los dos enlaces nuevos (Portal y Atención) */
  @media(max-width:1060px){
    .nav nav{gap:20px}
    .nav nav a{font-size:.9rem}
    .nav nav a.btn{padding:10px 16px;font-size:.84rem}
    .nav img{height:40px}
  }
  @media(max-width:900px){
    .nav nav{position:fixed;top:68px;left:0;right:0;background:var(--navy);flex-direction:column;gap:0;padding:8px 0;transform:translateY(-130%);transition:transform .32s ease;border-bottom:1px solid rgba(255,255,255,.1)}
    .nav nav.open{transform:translateY(0)}
    .nav nav a{padding:14px 28px;width:100%;border-top:1px solid rgba(255,255,255,.06);font-size:.98rem}
    .nav nav a.btn{margin:12px 28px;width:auto;text-align:center;padding:12px 22px;font-size:.9rem}
    .hamb{display:block}
    .nav img{height:46px}
  }

  footer .fcols .meta{text-align:left;margin-top:14px}